cv999 Terms and Conditions – Rules for Bangladesh Players

01 Acceptance of Terms

These Terms and Conditions apply to all users of the cv999 platform, including visitors, registered players, and VIP Club members. By accessing cv999 — whether through the website or the cv999 mobile app — you agree to be bound by these terms, our Privacy Policy, and our Responsible Gaming policy.

cv999 reserves the right to update these terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of the cv999 platform after any update constitutes acceptance of the revised terms. It is your responsibility to check this page periodically.

These terms are written in English. In the event of any translation being provided for convenience, the English version takes precedence.

02 Eligibility

To register and play on cv999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing cv999 from a jurisdiction where online gambling is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an employee of cv999 or any of its affiliated game providers.
• You must not have been previously excluded or banned from the cv999 platform.
• You must be acting on your own behalf and not as an agent for any third party.

03 Account Registration

Each player is permitted to hold one cv999 account only. Duplicate accounts are not permitted and will be closed upon detection. Any winnings generated through a duplicate account may be voided.

When registering on cv999, you must provide accurate and complete information including your full name, date of birth, email address, and phone number. You are responsible for keeping this information up to date. cv999 may request documentation to verify the information you have provided at any time.

You are responsible for all activity that occurs under your cv999 account. If you believe your account has been accessed without your authorisation, you must notify cv999 support immediately.

04 Deposits

cv999 accepts deposits via bKash, Nagad, and Rocket. These are the only supported deposit methods. Deposits made through unsupported channels will not be credited and may not be recoverable.

• Deposits are credited to your cv999 account in real time under normal circumstances.
• Minimum deposit amounts apply and are displayed on the deposit page within your account.
• cv999 does not charge fees on deposits, though your payment provider may apply their own transaction charges.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are not accepted.
• cv999 reserves the right to request proof of payment for any deposit transaction.

If a deposit does not appear in your cv999 account within 15 minutes, contact support with your transaction reference number and the support team will investigate promptly.

05 Withdrawals

Withdrawals from cv999 are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and protect player funds.

• Minimum and maximum withdrawal amounts apply and are shown on the withdrawal page.
• Withdrawals are typically processed within five minutes during normal operating hours.
• cv999 may request identity verification documents before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Withdrawals of bonus funds are subject to the wagering requirements described in Section 6.
• cv999 does not charge withdrawal fees. Any fees charged by your payment provider are outside cv999's control.

cv999 reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these terms. In such cases, the support team will contact you to explain the situation and request any necessary documentation.

06 Bonuses and Promotions

cv999 offers bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, in addition to the general bonus conditions set out here.

• All bonuses carry a wagering requirement that must be met before bonus-derived winnings can be withdrawn. The wagering requirement for each bonus is stated clearly at the time the bonus is offered.
• Bonus funds and real money funds are held separately in your cv999 account. Real money is used first when placing bets, unless the specific bonus terms state otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are fully met.
• cv999 reserves the right to withdraw any bonus offer at any time without prior notice.
• Players found to be abusing bonus offers — including through the use of multiple accounts, coordinated betting patterns, or exploitation of technical errors — will have their bonuses cancelled and may have their accounts suspended.
• Bonuses expire if not used within the timeframe specified in the individual offer terms.

07 Game Rules

All games available on cv999 — including Joker Poker, Fortune Bingo, Fishing Disco, 3 Gods Fishing, and the Vivo Live dealer tables — are governed by the individual rules of each game as provided by the respective game supplier.

• Game outcomes for RNG-based titles are determined by certified random number generators that are independently audited for fairness.
• Live dealer game outcomes are determined by real-time physical processes conducted by trained dealers in certified studios.
• In the event of a technical failure during a game round, the round may be voided and stakes returned. cv999 will not be liable for any winnings that would have been generated from a voided round.
• If a game result is displayed incorrectly due to a software error, the correct result as recorded in the cv999 server logs will be used to determine the outcome.
• cv999 does not accept responsibility for losses resulting from a player's misunderstanding of game rules. Each game includes a rules section that players are encouraged to read before playing.

08 Account Security

You are solely responsible for maintaining the confidentiality of your cv999 username and password. cv999 will never ask you to share your password via email, live chat, or any other channel.

• Use a strong, unique password for your cv999 account that you do not use on other platforms.
• Do not share your login credentials with anyone, including friends or family members.
• Log out of your cv999 account when using shared or public devices.
• If you suspect your account has been compromised, contact cv999 support immediately. We will initiate a security review and, if necessary, temporarily suspend the account to prevent further unauthorised access.

cv999 will not be held liable for losses resulting from unauthorised account access where the player has failed to take reasonable steps to protect their login credentials.

09 Prohibited Conduct

The following activities are strictly prohibited on cv999 and will result in account suspension or permanent closure:

• Registering more than one account on cv999.
• Providing false, misleading, or incomplete information during registration or verification.
• Using software, bots, scripts, or any automated tools to interact with cv999 games or systems.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in cv999 games or platform systems.
• Engaging in any form of money laundering or using cv999 to process funds derived from illegal activity.
• Attempting to reverse-engineer, copy, or reproduce any part of the cv999 platform.
• Harassing, threatening, or abusing cv999 staff or other players through any communication channel.

10 Account Closure

You may close your cv999 account at any time by contacting support. Before closure, any pending withdrawals will be processed and any remaining real money balance will be returned to your registered payment method.

cv999 reserves the right to close or suspend any account at its discretion, including but not limited to cases involving:

• Breach of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Failure to complete identity verification when requested.
• Requests from regulatory or law enforcement authorities.
• Player self-exclusion requests made through the Responsible Gaming tools.

Where an account is closed due to a breach of these terms, cv999 reserves the right to void any outstanding bonuses and, in cases of confirmed fraud, to withhold the account balance pending investigation.

11 Responsible Gaming

cv999 is committed to promoting responsible gaming. We provide a range of tools to help players manage their activity on the platform:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
• Session Reminders: Receive notifications after a set period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from cv999 if you feel your gambling is becoming problematic.
• Reality Checks: Periodic on-screen reminders showing how long you have been playing and your net session result.

These tools are available through your account settings. For more information and external support resources, visit our Responsible Gaming page. cv999 takes problem gambling seriously and encourages any player who is concerned about their gambling behaviour to seek help.

12 Limitation of Liability

To the fullest extent permitted by applicable law, cv999 shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of the cv999 platform.
• Losses resulting from technical failures, internet outages, or interruptions to the cv999 service that are outside our reasonable control.
• Losses resulting from unauthorised access to your account where you have failed to take reasonable security precautions.
• Any indirect, incidental, or consequential losses arising from your use of cv999.

cv999's total liability to you in connection with any single incident shall not exceed the amount you deposited in the 30 days preceding the incident giving rise to the claim. Nothing in these terms limits cv999's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

13 Privacy

cv999 collects and processes personal data in accordance with our Privacy Policy. By registering on cv999, you consent to the collection and use of your personal information as described in that policy.

cv999 will never sell your personal data to third parties for marketing purposes. Data is shared only with game providers, payment processors, and regulatory authorities where required to operate the platform or comply with legal obligations.

14 Changes to Terms

cv999 may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an on-platform notification. The updated terms will be published on this page with a revised effective date.

If you do not agree with any changes to these terms, you should stop using cv999 and contact support to close your account. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised terms.

15 Contact

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the cv999 support team:

• Live Chat: Available 24/7 through your cv999 account dashboard.
• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common questions.

cv999 aims to respond to all support queries within 24 hours. For urgent account issues, live chat is the fastest way to reach the team.